Verzendbeleid
At Clay Date, we carefully pack and ship every order with tracked delivery worldwide.
Shipping Zones & Rates
We offer multiple shipping zones based on destination country and carrier costs. All rates below are shown in the local currency of the shipping zone.
Standard EU Shipping
The following countries qualify for our Standard EU Shipping rates:
- Netherlands
- Belgium
- Germany
- Luxembourg
- Austria
- Denmark
- France
- Italy
- Spain
- Portugal
Shipping Costs
- Free shipping on orders above €50
- €5.00 tracked shipping on orders below €50
Estimated Delivery Time
Approximately 2-4 business days after shipment.
Extended EU Shipping
The following countries qualify for our Extended EU Shipping rates:
- Ireland
- Hungary
- Latvia
- Poland
- Romania
- Greece
- Slovakia
Shipping Costs
- Free shipping on orders above €75
- €10.00 tracked shipping on orders below €75
Estimated Delivery Time
Approximately 5-8 business days after shipment.
United Kingdom Shipping
We ship to the United Kingdom with fully tracked delivery.
Shipping Costs
- Free shipping on orders above £75
- £14.00 tracked shipping on orders below £75
Estimated Delivery Time
Approximately 5-8 business days after shipment. Please allow additional time during customs clearance.
Switzerland Shipping
We ship to Switzerland with fully tracked delivery.
Shipping Costs
- Free shipping on orders above CHF 80
- CHF 14.00 tracked shipping on orders below CHF 80
Estimated Delivery Time
Approximately 5-8 business days after shipment. Please allow additional time during customs clearance.
Norway Shipping
We ship to Norway with fully tracked delivery.
Shipping Costs
- Free shipping on orders above NOK 1100
- NOK 10.00 tracked shipping on orders below NOK 1100
Estimated Delivery Time
Approximately 5-8 business days after shipment. Please allow additional time during customs clearance.
Sweden Shipping
We ship to Sweden with fully tracked delivery.
Shipping Costs
- Free shipping on orders above SEK 1100
- SEK 150.00 tracked shipping on orders below SEK 1100
Estimated Delivery Time
Approximately 5-8 business days after shipment.
United States Shipping
We ship to the United States with tracked delivery via USPS.
Shipping Costs
- Free shipping on orders above $100
- $18.00 tracked shipping on orders below $100
Estimated Delivery Time
Approximately 8-12 business days after shipment.
Please note that US delivery times can vary based on customs processing and USPS final-mile handling. Most orders arrive within this window, but during peak periods or unexpected customs delays, delivery may occasionally take up to 16 business days.
Canada Shipping
We ship to Canada with Canada Post tracked delivery.
Shipping Costs
- Free shipping on orders above $130
- $24.00 tracked shipping on orders below $130
Estimated Delivery Time
Approximately 8-12 business days after shipment. Please allow additional time during customs clearance.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order has been prepared and shipped, you will receive a shipping confirmation email including tracking information.
Please note that during busy periods, holidays, product launches, or restocks, processing times may be slightly longer.
Tracking Information
All orders include tracked shipping.
After your order has been dispatched, you will receive a tracking link by email so you can follow your shipment.
We recommend saving your tracking number and checking it periodically. If you notice no updates for more than 5 business days, please contact us at Support@clay-date.eu and we will investigate on your behalf.
Delayed Shipments
While the vast majority of our orders arrive within the estimated delivery windows listed above, occasional delays can occur due to:
- Customs processing at international borders
- Carrier delays or peak-season backlogs
- Incorrect or incomplete shipping addresses
- Local weather or logistical disruptions
If your order has not arrived within the expected timeframe:
- First, check your tracking link for the latest status
- Check with neighbours or your local post office for any missed delivery notice
- If no updates appear for more than 5 business days, contact us at Support@clay-date.eu with your order number
We take delivery experience seriously and will always work with you to resolve unexpected issues, including replacements or refunds when appropriate.
Quality Standards & Certifications
All Clay Date products are independently tested and certified to meet European Union and United Kingdom safety and quality standards:
- CE Certification confirming compliance with European toy safety standards (EN 71)
- UKCA Certification confirming compliance with United Kingdom safety regulations
Our clay is a natural, moisture-based material produced under quality-controlled conditions to ensure consistent texture, safety, and performance in every Kit.
Product Condition on Arrival
Our clay is a natural, moisture-based material. During international shipping, changes in temperature can cause a small amount of natural moisture to release from the packet seal.
This is a completely harmless characteristic of natural clay and does not affect:
- The quality of the clay
- The texture or performance
- The safety of the product
If you notice moisture around your packet on arrival, simply wipe it clean with a paper towel or cloth. Your Kit is fully ready to use.
We continuously work on improving our packaging to reduce this natural occurrence. If you have any concerns, please contact us at Support@clay-date.eu and we will be happy to help.
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your shipping address before placing your order. Clay Date is not responsible for packages delivered to incorrectly entered addresses provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Modifying Orders
If your order has not yet been fulfilled, you may request changes to your order, such as shipping information, by contacting us at:
Please note that once an order has been fulfilled and shipped, no further modifications can be made.
All changes are subject to product availability.
Returns & Refunds
To be eligible for a return, items must be returned unused, unopened, and in their original condition including all original packaging.
To request a return, please contact us at:
Please note the following important distinctions:
- EU customers (including Sweden): return shipping is provided free of charge for approved returns
- Non-EU customers (United States, Canada, United Kingdom, Norway, Switzerland): return shipping costs are the responsibility of the customer
Once your returned item has been received and inspected, you will receive an email notification regarding the approval or rejection of your refund.
Full return process and refund terms are detailed in our Return Policy.
Lost or Stolen Packages
Clay Date is not responsible for lost or stolen packages once the shipment has been marked as delivered to the address provided at checkout.
If tracking information confirms successful delivery, responsibility for the package transfers to the customer.
If you experience issues with your delivery, we recommend contacting the shipping carrier directly. Of course, we are always happy to assist where possible.
Customs & Import Duties
For countries outside the European Union, including the United States, Canada, United Kingdom, Norway, and Switzerland, import duties, customs fees, or local taxes may occasionally apply depending on local regulations.
Most orders are delivered without additional charges. However, in rare cases, additional charges may apply:
- US customers may face customs clearance fees on select shipments
- UK customers may be charged import VAT if applicable
- Swiss customers may be charged Swiss VAT and clearance fees
These charges are determined by local authorities and are outside of our control. Any applicable customs fees are the responsibility of the customer.
If you experience unexpected customs charges, please contact our support team with your order number and proof of payment. While we cannot guarantee reimbursement, we will always do our best to assist and review the situation fairly.
Please note that additional charges caused by delayed payment, refused delivery, or incorrect shipping information are not eligible for reimbursement.
Contact
For any questions regarding shipping, returns, or your order, please contact us at:
We are happy to help.