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Have Questions?
We Have Answers.
Hopefully this will answer your questions, if not?
Don't hesitate and contact us in the form above!
Is the clay safe for children?
Yes! Our clay is safe & non-toxic, making it completely safe for children ages 3 and up. It’s soft, easy to shape, and leaves no mess or residue on hands or surfaces.
However, we always recommend supervised play for younger children under 12, especially when using the sculpting tools or working with small parts!
Can I order Clay Date as a gift for someone?
Absolutely! Claydate makes an amazing gift, and we’ve made sure the entire experience is gift-ready:
● All sets come in a beautifully designed box, perfect for birthdays, holidays or surprise packages.
● The sets are shipped in unmarked packaging with no logos or product names visible, ideal if you want to keep it a surprise.
● No paper receipts or invoices are included in the box. All order confirmations and receipts are sent via email only.
So you can send it directly to a friend, loved one or client and they’ll receive a thoughtful, fun and cleanly packaged creative gift.
You can make your gift extra special by adding a personal wishing letter or surprise message to your order for only €2,50!
During checkout, simply write your message in the "Order special instructions" box, and we’ll include it beautifully with your package.
How does the clay dry?
Our polymer clay is designed to be air-dry only, which means:
● No baking or heating required
● 24 to 48 hours to fully dry
● Leave undisturbed when airdrying
What are your safety garantees?
Your safety is our top priority. Our products are certified with both CE (Conformité Européenne) and UKCA (UK Conformity Assessed) marks, ensuring they meet strict European and UK safety standards.
- Non-toxic, suitable for children and tested for chemical safety.
- Safe for play and designed specifically for young hands.
However, we recommend adult supervision for children under 12 during use.
How much is shipping and how long does it take?
Free shipping will be applied for all European orders above €50.
● Orders are shipped from the Netherlands via reliable shipping partners
● Processing time: 1–2 business days
● Estimated delivery time: 2-4 days (Europe)
You’ll receive a tracking code as soon as your order is on its way.
Can I get a discount on my order?
Definitely! You can save in multiple ways:
● All Official Clay Date Kits have been temporarily discounted to only €39,99!
● All European orders above €50 will have Free Shipping!
Take advantage of our bundle deals:
● Buy 2 sets – Get Extra 10% Off
● Buy 3 sets – Get Extra 20% Off
With Free Europe Shipping!
Do you accept returns or refunds?
Yes, we offer a 30-day return policy. If you're not satisfied with your Clay Date set:
● Contact us at Support@clay-date.eu within 30 days
● Make sure the items are in original condition
● Once we receive the return, we’ll process your refund quickly
Please read our Refund Policies in the bottom of the website, or click on this link: Refund Policy