Shipping policy
IMPORTANT NOTE:
Free Shipping in Europe:
All orders qualify for free shipping within Europe.
Order Processing Time:
All orders are processed within 2 business days (excluding weekends and holidays). You will receive a confirmation once your order is shipped.
Please Take Responsibility for Your Shipping Information:
You are responsible for the shipping information you provide. Ensure that you input the correct shipping address for your order.
Modifying Orders:
You can email us at Support@clay-date.eu to change the size or information of your order (based on availability) if we have not fulfilled your order yet. However, no changes can be made once your order has been fulfilled and shipped out.
Returns & Refunds:
To be eligible for a return, your items must be in their original condition with all original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
- Returns are processed within 14 business days after arrival.
- Return shipping costs will not be refunded.
- Returns can only be refunded. We will charge back the credit the card used for the purchase of the initial order. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.
Please email us at Support@clay-date.eu to process your return.
Lost/Stolen Packages:
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
If the shipping address was input correctly on our end (from what you provided us), we will not be liable for any lost/stolen packages.
Please Take Responsibility for Your Shipping Information:
You are responsible for the shipping information you provide. Ensure that you input the correct shipping address for your order.
For any further inquiries or assistance, please contact us at Support@clay-date.eu